We are able to analyse the variables that influence the result of a campaign creating the optimal mix thanks to our know-how and technology

We follow the whole purchase flow implementing a media mix in all the phases.
This brings to a double result:

Digital ‘check up’

Digital ‘check up’, with assessment of digital properties and customer experience over different touch points.

Customer Journey

Customer Journey redesign, seamless integrating digital and physical touch points

Service Design

Service Design and process reengineering along the whole Customer Lifecycle, from Pre-Sales to Post Sales

Digital Sales

A fully integrated approach with our Digital Adv projects to increase on-line sales

Analytics and Conversion Rate

Advanced analytics and Conversion Rate Optimization through a ‘smart data governance’ approach

Tools

Dedicated tools such as Smart Live Chat and Chatbot, integrating digital experience with human touch


Advanced Customer Relationship Management

Unlocking the potential of data to increase the Customer Base Value through
 effective loyalty, upselling and cross-selling campaigns

Customer Profiling

Advanced analytics and Conversion Rate Optimization through a ‘smart data governance’ approach

Digital Channels

Development and management of digital channels for effective customer engagement with multichannel approach

Prediction learning

Dedicated tools such as Smart Live Chat and Chatbot, integrating digital experience with human touch

Reputation analysis

Social and Digital reputation analysis and optimization


Digital Caring

Revolutionizing the Caring Model, combining superior quality of service, operational costs saving and increased service to sales opportunities with a multichannel approach

Tools & App

Self-Care tools and Caring Apps, integrating self and assisted care in a seamless journey

Automation

Process Automation, even powered by artificial intelligence tools

Multimedia experience

Whatsapp like' multimedia experience through instant messaging based solution

Management

Social Caring management and automation

Artificial intelligence


One-to-one personalized conversation and content delivery, to empower interactions with customer in any phase of the lifecycle.

Perfect Design

Digital ‘check up’, with assessment of digital properties and customer experience over different touch points.

App & iOS

Customer Journey redesign, seamless integrating digital and physical touch points

Graphic Design

Service Design and process reengineering along the whole Customer Lifecycle, from Pre-Sales to Post Sales